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Part-time Customer Support Representative- Cary, NC
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GlassHouse Technologies, Inc. is recruiting for part-time Customer Service Representatives (CSRs) who will respond to technical telephone inquiries in a call center environment. CSRs will provide customer service in a timely and professional manner via telephone and Internet by following standard technical scripts and procedures. CSRs must be open to working a variety of shifts and will be required to work out of GlassHouse’s new Customer Support Services Call Center in Cary, North Carolina.
Mandatory Technical Qualifications:
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High School Diploma
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Minimum of one year of customer service experience in a help desk environment
- Strong PC hardware/software knowledge with previous work experience in Windows-based environment
Additional Qualifications:
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Ability to prioritize and complete multiple tasks simultaneously
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Ability to read and interpret problem resolution scripts
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Excellent phone etiquette including listening, written and oral communication skills
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Flexibility
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Strong attention to detail
- Team player
Responsibilities:
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Answer incoming technical calls and field customer questions
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Open trouble tickets; document technical issues for resolution
- Follow standard technical script and obtain detailed descriptions of customer’s technical issues
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Resolve and close cases and/or escalate to Level Two support as needed
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Dispatch parts and labor for specific incidents
- Attend weekly meetings
Principals Only: GlassHouse will not pay a fee for resume submissions or candidate referrals (written, oral or otherwise) received from third-parties or agencies (contingent or retained). Unsolicited resume submissions and candidate referrals will be considered no-fee referrals and will in no way obligate GlassHouse to pay a fee or service charge upon hire of such candidates/referrals.No telephone calls please.To apply, please send your resume with a cover letter including salary expectations and specific shift preferences to careers@glasshouse.com. We will contact candidates directly who meet the qualifications of this role. Resume must include salary requirements in order to be considered.
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